I've emailed Tom back and fourth about quite a few things from his dogs to storing semen an straws vs pellets etc. always a timely reply and in detail. never had no problems or any intentions of buying dogs. just general questions. but you ask 20 different ppl on their experience with someone you should have atleast 10 different answers.
I'm new on here as of 5 minutes ago lol. But let me start by saying hello to everybody. I to have bought pups from TG and recently got another out of the Crocodile/Miss Crocodile breeding. My first TG experience was more than I could have asked for. Long story short, I had a Female that got extremely sick out of nowhere. She just stopped wanting to walk and had no use of her tail. I emailed TG on a desperate attempt to seek answered or help from someone with far more experience than myself. I never expected a reply...but he did. I never even mentioned buying a dog from him. Just plead my case and what was wrong with her. We spent several days emailing back and forth numerous times as he was trying to help me figure out what was wrong. After a week I had to put her down as her pain level had increased and lost use of her legs aswell. The vet had no answered after numerous test. I emailed Tom and told him about my loss. He said he was sorry to hear it. I told him that I'd always wanted a pup from him but simply could not fork out 1500 bucks. He said, I tell you what. Come pick you out a dog and I will be more than happy to cut you a significant break on that price as I know you have alot of vet bills piled up. So off I went...hand picked my pup out of all the litters and he held true to his word about a significant price drop. To this day I can call the man and can talk dogs or any other subject and treated with respect. I am very pleased with my Croc pup...he is 5 months old now.
It seems there are a variety of different experiences. If I go into a store and the man treats some folks like a king, and treats others like crap, I think it is safe to say there are customer service problems. Now, the way people handle themselves may have a lot to do with it, but either way if you are a commercial enterprise; and he is, you need to accomodate your customers. I have 3 close friends who have bought dogs from him anywhere from the early 90's right up until a couple of years ago. Two of them bought multiple dogs, one bought a single dog. The guys who had multiple dogs from him had a very low turnout of good ones. The only ones that have been good were down from either the Lee Ling or the Hollingsworth blends.
I do agree.. but in talking to Mr Garner, I know that he's bombarded with calls of non serious people asking dangerous or bogus questions. I can see how that would be aggravating at times. But on the flip side...he put himself in that roll. Double edged sword I guess. IMO he has owned, produced and still producing some world class dogs. I am not ashamed to say I own one and had a few more off his line in the past despite alot of controversy and people that dislike him. And I also know that alot of people that "Hate" on him couldn't even hold his leash so to speak lol. Me being one of them as I have nowhere near the experience as him or as some of you do on this forum. Its sad in general that this "use to be" a gentlemans dog/game. But truth is alot of that has been tarnished by alot of shady folks. Its a lying, cheating, crooked, paper hanging business for the most part...atleast what I've discovered. But he did me right and I can't complain at all. I've met a few good dogmen in the last 15 years of being involved with these dogs. Seems to be a rarity now days though. Hope to meet more on here as I'm new to the forum. Seems to be a good forum with legit folks on here that can teach alot to those like myself willing to learn. Y'all have a happy new year and keep up the good work! Cheers!